Privacy Policy

1. What Information We Collect

We may collect the following types of personal information:

• Contact details — name, company name, email address, phone number and any information you provide through our website enquiry and quote forms, or by email or phone.
• Delivery information — pickup and delivery addresses, consignment details, delivery instructions and other information needed to provide our transport services.
• Driver information — for drivers using our driver application, we collect details such as name, phone number, login PIN, shift and roster data, vehicle and location data, and delivery records.
• Operational and payment information — through our operations application we process data such as driver payouts, earnings, fuel and toll records, and related financial details required to run our logistics operations.
• Technical and usage data — information collected automatically when you visit our website, including IP address, browser type, device information, pages visited and cookie data (see Section 6).

2. How We Collect Your Information

We collect personal information in the following ways:

• Directly from you when you complete a form on our website, request a quote, or contact us by email or phone.
• Through our driver application when drivers log in and use the app to manage shifts, deliveries and related tasks.
• Through our operations application when we manage bookings, payouts and logistics.
• Automatically through cookies and analytics tools when you use our website.
• From third parties where necessary to provide our services, such as clients arranging deliveries on behalf of a recipient.

3. Why We Collect and Use Your Information

We use personal information for purposes including:

• Providing our delivery, logistics and transport services.
• Responding to enquiries, quotes and requests.
• Managing bookings, deliveries, driver rosters and payments.
• Communicating with you about your deliveries or account.
• Improving our website, services and operations.
• Meeting our legal, regulatory and safety obligations.
• Marketing our services to you, where you have not opted out.

4. Disclosure of Your Information

We may disclose your personal information to third parties where necessary to provide our services or meet our obligations, including:

• Service providers — including our hosting providers, cloud and data storage services (such as Google Workspace / Google Sheets and Apps Script), website infrastructure and payment-related providers.
• Mapping and analytics providers — such as Google (Google Maps, Google Analytics, Google Search Console) and, where used, advertising providers such as Google Ads.
• Our drivers and delivery personnel — to complete deliveries.
• Regulatory and government bodies — where required or authorised by law.

We do not sell your personal information. Some of our third-party providers may store or process data outside Australia; where this occurs, we take reasonable steps to ensure your information is handled appropriately.

5. Storage and Security of Your Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes access controls, secure login (such as PIN protection for driver accounts), and storing data with reputable service providers.

While we take reasonable measures to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience and understand how our site is used. This includes:

• Analytics cookies — such as Google Analytics and Google Search Console, which help us understand website traffic and performance.
• Advertising cookies — where we run advertising (such as Google Ads), these may be used to measure and improve our campaigns.
• Functional cookies — required for the website and any embedded services (such as maps or forms) to work.

You can control or disable cookies through your browser settings, though some parts of the website may not function properly as a result.

7. Direct Marketing

We may send you marketing communications about our services where you have provided your details and not opted out. You can opt out of marketing at any time by contacting us using the details below, or by using the unsubscribe option in our communications.

8. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, please contact us using the details in Section 10. We will respond within a reasonable period and may need to verify your identity before providing access.

9. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details below. We will investigate and respond to your complaint within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Contact Us

If you have any questions about this Privacy Policy, or wish to access, correct or complain about the handling of your personal information, please contact us:

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.