Frequently Asked Questions

Fresh Veloz provides professional logistics, courier and delivery solutions across Sydney and selected regional areas. We specialise in same-day delivery, last-mile delivery, refrigerated transport, non-refrigerated transport, dedicated fleet solutions and driver-only support for businesses and individuals.

Our team supports small, medium and large companies with reliable vehicles, experienced drivers, dispatch support, route planning and scalable delivery operations.

We work with a wide range of customers, including retailers, eCommerce businesses, food suppliers, wholesalers, healthcare providers, FMCG companies, warehouses, distributors and private customers who require reliable transport solutions.

Whether you need a one-off delivery, regular runs, dedicated drivers or a flexible delivery partner, Fresh Veloz can help create the right solution.

Fresh Veloz combines reliable drivers, flexible vehicles, dispatch support, technology, reporting and hands-on logistics experience.

We are not just a courier company. We work with customers to build smarter delivery operations, improve reliability, increase capacity and create better delivery experiences for their customers.

Customers choose Fresh Veloz because we provide flexible, reliable and scalable delivery solutions across Sydney and selected regional areas.

With refrigerated and non-refrigerated vehicles, professional drivers, dispatch support and a data-driven approach, Fresh Veloz helps businesses deliver faster, smarter and more efficiently.

Yes. Fresh Veloz accepts one-off jobs depending on driver and vehicle availability.

For one-off jobs, the minimum booking period applies based on the vehicle or service type. Once the job is completed, any additional time, tolls, GST, fuel levy or other applicable charges may be added to the final invoice.

Yes. We provide ongoing contract delivery solutions for businesses that need regular transport support.

This may include daily runs, weekly routes, dedicated drivers, dedicated vehicles, refrigerated delivery services, depot-to-customer delivery, last-mile delivery and scalable fleet support during peak periods.

Fresh Veloz mainly focuses on Sydney metro deliveries across Sydney suburbs.

We also service selected regional areas from Sydney, including Wollongong, Newcastle, Maitland, Nelson Bay, Orange, Canberra and surrounding areas, depending on the job requirements and vehicle availability.

Yes. We provide regional delivery services from Sydney upon request.

Regional jobs are usually charged based on the applicable rate tier, distance, delivery density, vehicle type and total time required to complete the run.

Fresh Veloz does not mainly focus on large interstate truck transport. However, interstate or special transport requests may be considered upon request.

If the job requires a solution outside our standard fleet, we may be able to assist by finding the right transport solution through our network.

Fresh Veloz offers a range of refrigerated and non-refrigerated vehicles, including:

• 1 tonne vans
• 2 tonne vans
• 3 tonne non-refrigerated vans
• 4 pallet small trucks
• 8 pallet trucks
• 10 pallet trucks
• 12 pallet trucks
• Driver-only support

Vehicle availability may vary depending on the booking date, location and contract requirements.

Yes. Fresh Veloz provides refrigerated transport Sydney businesses can rely on for chilled and frozen goods.

Our refrigerated vehicles are suitable for food distribution, chilled products, frozen items, meal delivery, grocery delivery and other temperature-controlled transport needs.

Yes. Fresh Veloz can transport both chilled and frozen goods.

As a general guide, chilled goods are transported at approximately 0°C to 5°C, while frozen goods are transported below -5°C or according to the agreed temperature requirement for the job.

Customers must advise the required temperature before booking.

Yes. Fresh Veloz has temperature monitoring capability for refrigerated transport services.

Temperature records may be available upon request, depending on the vehicle, service type and agreed contract conditions.

Fresh Veloz operates with NSW Food Authority certified refrigerated transport capability and follows food transport requirements to help maintain safe and reliable temperature-controlled delivery.

Customers are still responsible for ensuring goods are correctly packed, labelled, pre-chilled or pre-frozen before collection.

You can contact Fresh Veloz by email, phone or through the website quote form.

For business clients, we may request details such as pickup address, delivery addresses, delivery windows, vehicle type, freight type, temperature requirements, number of items, weight, boxes, special instructions and whether the job is one-off or ongoing.

Unless otherwise agreed by contract, bookings and manifests should be submitted by 3:00pm on the previous business day.

This allows our dispatch team to allocate the right driver, vehicle and route for your deliveries.

To plan and complete deliveries efficiently, we usually require:

• Order code
• Order date
• Delivery ready time
• Delivery end time
• Order type
• Drop-off type
• Company name
• Contact name
• Mobile number
• Unit number
• Full delivery address
• Suburb
• State
• Postcode
• Weight
• Number of boxes
• Item count
• Delivery notes
• Temperature requirements, if applicable

Accurate information helps avoid delays, failed deliveries and unnecessary additional charges.

We strongly recommend avoiding changes after orders have been routed and submitted.

Changes after routing may increase run time, create driver delays, affect delivery windows and cause confusion at pickup or delivery points. Additional charges may apply if changes increase the total job duration or require re-routing.

Yes. Fresh Veloz is a data-driven logistics company and can provide routing support, tracking visibility, delivery reporting and operational performance insights depending on the service agreement.

For ongoing clients, we can help monitor driver performance, delivery outcomes and operational KPIs.

Fresh Veloz generally charges by the hour based on the vehicle type, service type and rate tier.

The final cost may include the hourly base rate, GST, tolls, fuel levy, waiting time, additional labour, equipment, re-delivery fees or other agreed charges.

No. Fresh Veloz rates are exclusive of GST unless stated otherwise.

GST is added to invoices where applicable.

No. Tolls are charged separately.

Yes. Fresh Veloz currently applies a 4% fuel levy unless otherwise agreed in writing.

Unless otherwise agreed in writing, minimum booking periods are:

• Driver-only service: 4 hours
• 1 tonne van: 6 hours
• 2 tonne van: 6 hours
• Small truck: 8 hours
• Medium truck: 10 hours

Minimum booking periods may vary depending on the client, contract, location, vehicle type and service requirements.

Fresh Veloz uses rate tiers based on route distance, delivery density and operational complexity.

Tier 1 generally applies when deliveries are close together, usually within an average distance of up to 5km from each other.

Tier 2 generally applies when deliveries are over 15km average distance from each other.

Tier 3 generally applies when deliveries are over 25km average distance from each other.

For example, even if a delivery is within Sydney, a long-distance job such as Parramatta to Palm Beach may be treated as Tier 3 due to the distance and time required.

Fresh Veloz charges by the hour from the agreed driver arrival time or booking start time.

For example, if a driver is booked to arrive at 6:00am and the warehouse is not ready, the booking is still charged from 6:00am because the driver and vehicle have already been allocated and are waiting.

Same-day cancellations may be charged at a minimum of 4 hours of the applicable booking rate.

This applies because drivers, vehicles, dispatch resources and route planning may have already been allocated to the job.

Yes, Fresh Veloz drivers can assist with hand loading and unloading where it is safe and practical.

For palletised freight, the customer must provide a forklift operator and suitable loading/unloading equipment unless otherwise agreed in writing.

Equipment may be available upon request, depending on the vehicle, job type and prior agreement.

Please advise any equipment requirements before booking so we can confirm availability.

At this stage, Fresh Veloz does not offer two-person delivery as a standard service.

However, special delivery requirements can be discussed case by case.

A failed delivery may occur if the address is incorrect, the receiver is unavailable, the location is closed, there is no safe access, or the receiver refuses the goods.

In these situations, additional charges may apply for waiting time, return to depot, re-delivery or additional hours required to complete the job.

Delivery may be confirmed using proof of delivery, photo evidence, signature, driver notes, GPS records, scan data or receiver confirmation, depending on the service type and client requirements.

[PLACEHOLDER — replace with your real insurance answer. Your current live page accidentally shows the delivery-confirmation text here. Add your actual carriers/goods-in-transit cover, any limits, and where liability sits with the customer.]

Any claim relating to loss, damage, shortage, delivery issue or temperature concern must be submitted in writing within 48 hours.

The claim should include the nature of the issue, photos, invoice value, order details and proof of delivery where available.

Fresh Veloz does not transport dangerous, hazardous, illegal, explosive, flammable or restricted goods unless this has been agreed in writing before the job.

Customers must declare any special handling, safety or compliance requirements before booking.

Yes. Fresh Veloz can support businesses that are having difficulty maintaining drivers, covering delivery volume, managing peaks or building reliable delivery operations.

We can provide trained drivers, vehicles, dispatch support and operational advice depending on your needs.

Yes. Fresh Veloz offers scalable delivery solutions for businesses that need more capacity, better delivery coverage or improved operational efficiency.

We can support growth through dedicated vehicles, flexible driver supply, route planning, performance tracking and delivery strategy.

Yes. Fresh Veloz provides dedicated fleet solutions for businesses that need regular vehicles, trained drivers and reliable delivery support.

Dedicated fleet arrangements can be customised depending on delivery volume, service areas, vehicle type, contract length and operational requirements.

Yes. Fresh Veloz can provide consultative support to help businesses improve delivery performance, route planning, vehicle utilisation, driver efficiency, delivery costs and customer experience.

Our team has experience managing high-volume delivery operations and can help identify practical ways to improve your logistics model.

You can request a quote by contacting Fresh Veloz through the website, by email or by phone.

Please include as much information as possible about your delivery requirements, including pickup location, delivery areas, vehicle type, number of orders, freight type, delivery windows, temperature requirements and whether the job is one-off or ongoing.